Information about using the Molecular Labs website, shopping online and managing your order.
Draft for review: the business identity, operating jurisdiction, order-acceptance terms and applicable customer rights need confirmation before these terms are used for live sales.
About these terms
These terms describe use of the Molecular Labs website and its shopping features. Read them alongside the Privacy Policy and the information on the relevant product, Shipping and Returns pages. Contact the store before ordering if anything needs clarification.
Using the website
Use the site lawfully and provide accurate information when creating an account, placing an order or contacting the store. Do not interfere with the website, attempt unauthorized access or submit fraudulent orders or misleading content.
Product information
Review the description, available options, price and stock information on each product page. Product labels and the manufacturer’s instructions provide the directions for the specific item. Contact us with the product name if information is unclear.
Website articles and descriptions provide general product information. They do not replace advice specific to your circumstances or the instructions supplied with a product.
Prices, checkout & payment
Review the currency, product quantities, delivery address, selected shipping method and final total before submitting an order. Shipping charges and applicable taxes are shown through checkout as the order details are confirmed.
Choose an available payment method that you are authorized to use. If a displayed price or order detail appears incorrect, contact the store for clarification before continuing. Keep the order details provided to you for reference.
Delivery, changes & returns
Check the available delivery options before placing an order. For address corrections, cancellation enquiries or delivery issues, contact us with the order number so the current status can be checked.
Use the Shipping and Returns pages for enquiry steps. Ask the store to confirm the applicable eligibility, time limits, costs and next steps before sending an item back. If a delivery date is important to you, confirm it before ordering.
Accounts & submitted content
Keep your sign-in details private and contact the store if you suspect unauthorized use of your account. Review your contact and address details before ordering.
Reviews and comments should reflect your own experience and be relevant to the item or discussion. Avoid posting confidential information or content that you are not entitled to share. Published submissions may be visible to other visitors.
Site content & external links
Respect the rights and any stated permissions associated with website text, images, product names and brand materials. A product listing or brand reference does not itself grant permission to reuse that material.
Links to other websites may be provided for reference. Review the terms and privacy information of those websites when you visit them.
Questions, updates & applicable rights
Contact us using the details below with questions about these terms or an order. Website information may be updated; refer to the terms relevant to your transaction and ask for clarification if needed.
These terms are not intended to exclude rights that cannot lawfully be excluded. Questions about a transaction should be raised with the store using the relevant order details.